Technical Requirements

Desktop

Minimum

  • Processor – Intel Core2 Duo 2.4GHz
  • Memory – 6GB RAM
    Graphics – Intel HD Graphics (Integrated)
  • Screen Resolution – 1024x768
  • Operating System – Windows 8 or OSX (Last 4 versions)
  • Windows Browsers:
    • Chrome – Last 4 major versions
    • Edge – Last 4 major versions
    • Firefox – Last 4 major versions
  • Mac OS Browsers:
    • Safari – Last 4 major versions
    • Chrome – Last 4 major versions
    • Firefox – Last 4 major versions

Recommended

  • Processor – Intel core i5 (or later)/AMD Ryzen5 (or later)
  • Memory – 8GB RAM
    Graphics – Intel HD Graphics (Integrated)
  • Screen Resolution – 1280x1024
  • Operating System – Windows 10 or Latest OSX version
  • Windows Browsers:
    • Chrome – Latest version
    • Edge – Latest version
    • Firefox – Latest version
  • Mac OS Browsers:
    • Safari – Latest version
    • Chrome – Latest version
    • Firefox – Latest version

iOS

Minimum

  • Phone – Last 5 models of iPhone
  • Small Tablet – iPad Mini 4
  • Large Tablet – iPad (5th Generation), iPad Air 2, iPad Pro 1st Generation
  • OS Version – iOS 13.0+
  • Browser – Safari (Last 4 major versions)
  • Mobile app also available for iOS
  • Device Orientation: Landscape mode recommended

Recommended

  • Phone – Latest iPhone
  • Small Tablet – Latest iPad Mini
  • Large Tablet – Latest iPad, Latest iPad Air, Latest iPad Pro
  • OS Version – Latest iOS
  • Browser – Safari (Latest version)
  • Mobile app also available for iOS
  • Device Orientation: Landscape mode recommended

Android

Minimum

  • Phone – Samsung Galaxy A12 128GB
  • Tablet – Samsung Galaxy Tab A7 32GB
  • OS Version – Android 9.0+
  • Browser – Chrome (Last 4 major versions)
  • Memory – 2GB RAM
  • Mobile app also available for select devices in the Google Play Store
  • Device Orientation: Landscape mode recommended

Recommended

  • Phone – Samsung Galaxy S22 256GB
  • Tablet – Samsung Galaxy Tab A8 64GB
  • OS Version – Latest Android OS
  • Browser – Chrome (Latest version)
  • Memory – 4GB RAM
  • Mobile app also available for select devices in the Google Play Store
  • Device Orientation: Landscape mode recommended

Please note: Not compatible with Amazon Fire tablets. For an optimal experience, we recommend using a desktop or tablet device rather than mobile.

Troubleshooting Tips

Most problems can be resolved by following the troubleshooting steps below. Please try these steps in order. If one doesn't fix the problem, move onto the next one.

If you need any help, please contact our friendly customer service team here. Teachers and school administrators should contact 3P Learning on 02 9019 2800 from 8.30am to 5pm AEST, Monday to Friday.

Check Safety Controls

  • Investigate whether you have a parental lock or anti-virus software that is blocking the site.
  • Ensure the following URLs have been added to your safe list:
    • readingeggs.com
    • mathseeds.com
    • readingeggspress.com
    • readingeggsjunior.com
    • fastphonics.com
    • stats.pusher.com
    • mathseedsprime.com
    • assets.ctfassets.net
    Your parental control software might need a * or *. to allow all subdomains to be accessed.

Desktop Users

  • Refresh your page
  • Ensure you have fixed line high‑speed broadband access
  • Ensure that you access the site via the Internet address bar and not through Shortcuts or Favourites
  • Delete your browsing history (temporary internet files/cache/cookies) as your computer may be continually memorising the same error. If you are not sure how to do this, please click here for appropriate instructions
  • Upgrade your Internet Browser to Google Chrome.

Tablet Users

  • Refresh the page
  • Ensure you have high‑speed WiFi internet access
  • Ensure that JavaScript is enabled on your device
  • Delete the Browser history and cookies. For appropriate instructions, Safari users click here and Chrome users click here
  • Close and restart the Application/Browser. For appropriate instructions, iPad users click here and Android users click here
  • Upgrade your Internet Browser to the latest version
  • Reset your device
    • iPad: Press and hold the Sleep/Wake button and the Home button at the same for at least ten seconds, until the Apple logo appears
    • Android: Press and hold the Power/lock button and select 'Power Off' from the options to shut down the device. Press and hold the Power/lock button again to restart it
  • Delete and re‑install the application.

Fixing Audio or Sound Issues on iPad or Galaxy Tab 3

Refer to our FAQs page for troubleshooting tips for your tablet's audio settings.

Need Help?

If you experience any issues or if you have any questions, you can get in touch on our contact us page. Additionally, you can also visit our FAQs page here.